Electronic Signature

Electronic Signature allows you to 'sign' documents virtually, from the comfort of your home or office. Electronic Signature is compatible with mobile devices (iOS and Android), laptops, and PCs. This service allows you the convenience of completing the document signing process without taking time out of your day to visit the branch.

Frequently Asked Questions Expand/Collapse

1. How is Interior Savings providing the ability to electronically sign documents?

Interior Savings has partnered with OneSpan, a world-wide leading provider of electronic-signature, to provide OneSpan Sign as a convenient option to our members.

2.What types of documents can I sign electronically?

The option to use electronic signature to complete the signing process is available on a wide variety of lending, membership, and registered contract documents.

3. Is the electronic-signature process secure?

Interior Savings is committed to keeping your electronic-signature experience secure and private. We use state of the art technology and follow numerous security procedures to help protect your information from unauthorized access.
Our electronic-signature service, OneSpan Sign, meets security certification standards issued by the National Institute of Standards and Technology (NIST), the Joint Interoperability Test Command (JITC) and the National Security Agency’s National Information Assurance Partnership (NIAP). OneSpan Sign also supports SHA-1 and SHA-2 encryption standards, and is backed by a trusted Global Certificate Authority with 256-bit SSL encryption.

4. What are the electronic-signature system requirements?

To complete the electronic-signature process, a personal email account and internet access is required. You may use a mobile device (iOS and Android), laptop, or PC. In addition, JavaScript must be enabled.
To determine if your device is JavaScript-enabled, please click here

5. How long will the electronic-signature process take?

The entire signing process should only take 5 – 10 minutes to complete, depending on the signing package.  

6. What is involved in the electronic-signature process?

The entire process should be quick and simple.

  • First, your email address and mobile phone number will be confirmed by your Interior Savings Representative
  • Next, you will receive an email inviting you to electronically sign your documents by clicking a link provided within the email message
  • As soon as you click to open the link, you will receive a text message to your mobile phone which will contain a secure one-time individual password
  • In the e-Signature system, you will be asked to enter the password you were just provided - this is used to verify your identity prior to completing your document signing
  • Next, you will be prompted to review our e-signature disclaimer
    If you accept the terms of the disclaimer, your documents will be presented for your review and signature
  • The locations on the document which require your signature will be easily identified, and you will ‘sign’ by simply clicking on the noted areas.  Certain signing packages will also require a 'capture signature', where you will be required to "write" your signature in a digital format, either by using your finger (on touch screen enabled devices) or by dragging your mouse cursor.
  • That’s it! Once you have completed all required signatures, you’ll receive an email with a link to your completed documents – you may access your documents and download or print a copy for your records for a period of two weeks 

7. Legally, is there a difference between an electronic-signature versus a physical-signature?

There is no legal difference between an electronic-signature and a physical signature.
This is supported by Bill 13 – 2001 Electronic Transactions Act, Uniform Electronic Commerce Act, Personal Information Protection and Electronic Documents Act (2000, c. 5), and Secure Electronic Signature Regulations (SOR/2005-30) (Enabling Statute: Canada Evidence Act (R.S., 1985, c. C-5).

8. If I have questions during the electronic-signature process, who can I call?

If you have any questions regarding the documents that you are signing, please contact your Interior Savings Representative you were dealing with, or our Member Service Centre at 1.855.220.2580 (North America, toll-free) or 250.469.7014 (International, long distance charges apply).
If you have any technical difficulties, OneSpan Sign support can be reached at 1.855.MYESIGN

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