Personal Financial Management FAQ

You'll be able to view your spending, budgets and categories for accounts held with us and through other financial institutions.To learn more about our mobile banking options, click here. 

You can hide the view of the spending and budgeting features, which makes the format look similar to what you have used in the past. When you use the same device to log in to your online banking, your preference of hiding the new features will be remembered.

No, there is no additional cost to use our new online banking features. This is a free service to help you track your spending and feel more confident about the financial decisions you make.

Mint.com is a third party software provider that allows customers to aggregate their banking information. It does not allow users in Canada to perform any online banking activities, such as pay bills or transfer money. 

Our online banking platform offers easy-to-use tools to help you see your full financial picture, all within a banking website you know and trust. 

In most cases, yes, we've been able to automatically categorize your transactions for the past six months, and we've created a default budget based on those transactions. That way, you can start tracking your spending right away. You can also change the names of those categories and create sub-categories to suit your needs.

Log into Online Banking and following these steps to link your external accounts:

1. Locate External Accounts on the My Accounts page.

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If you're not seeing your balance, you may have selected the View Account Activity option located within the left-hand navigation. This view will only show your debits and credits - not your balance. 

Your balance can be accessed from two different methods from the opening screen of Online Banking: 

1. Locate Accounts Summary (it's the third heading, after Messages and Spending Analysis)
    a. Option #1: Select the Account you'd like to view by selecting the account name

Log into Online Banking and following these steps to link your CHOICE REWARDS® MasterCard®: 

1. Locate Partner Accounts on the My Accounts page
2. Select + Link a partner account 

3. Select CHOICE REWARDS® MasterCard® under Link a Credit Card

4. Select Link an Account here

5. Follow the instructions on the next page to complete the process

Log into Online Banking and following these steps to link your Credential investment account: 

1. Locate Partner Accounts on the My Accounts page
2. Select + Link a partner account 

3. Select your investment account from the options listed under Link an Investment Account

4. Follow the instructions on the next page to complete the process

You can set up a group name to see your spending at a glance. Combine all your primary accounts, so you can view what you want to see.

1. Select Manage Groups, located in the left-hand navigation
2. Select Create a new group
3. Chose a name for your group
4. Select the accounts you want in your group
5. Select Create a group

If you and your spouse both have credit cards on a single account, and you link that account, each of you will see the other's credit card activity.

To help you understand your finances, you can add assets and liabilities such as a house or a car to help you see a more complete picture of your finances.

We recommend Small Business Online Banking users create an account Group to help distinguish account activity between business and personal accounts. For example, a group named ‘My Business’ would contain only business related accounts, and a group named ‘My Personal’ would contain only personal accounts.

To set up a Group:

1. Select the Manage Groups link located in the left-hand navigation
2. Select Create a new group
3. Chose a name for your group
4. Select the accounts you want in your group
5. Select Create a group